Luccombe Manor Country House Hotel

Victorian splendour, breathtaking seaviews & meals to savour

01983 869 000

Garden Isle Hotels Privacy Notice


Here at Garden Isle Hotels, we value your privacy and are committed to maintaining the trust and confidence of our customers, guests and visitors to our websites.  We don’t sell, rent or trade our email lists or customer information with other businesses for marketing purposes.  In this Privacy Policy we will explain when and why we collect your personal information, how we use that information, how we keep it secure and the conditions under which we may have to disclose it to others.

Types of Data We Collect – Website Cookies

A cookie is a small file, typically of letters and numbers, downloaded onto a device when you access certain websites.  Cookies allow a website to recognise a user’s device.

For more information see

Please follow the link to our Cookie Policy

Types of Data We Collect – Google Analytics

When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information as well as details about the behaviour patterns of our website visitors.  We do this to find out such things as the number of visitors to various parts of our websites, the time spent browsing various pages on our sites and where their browsing of our websites commences and ends. The only personal information that is collected is the IP address.  This information is not able to identify anyone and we do not allow Google to make any attempt to identify those visiting our websites.  This information is only used to assist in making our websites easier to navigate and provide content that’s relevant and of benefit to our customers.

Types of Data We Collect – Mailing Lists

When you visit our websites or make an enquiry or reservation with us we do not sign you up to receive further marketing information from us.  To receive our regular newsletters and offers we operate a double-opt-in process either via a sign up box on our websites or if you request during your stay with us to be kept informed of offers.  This means you need to submit your name and email address to us specifically for us to keep you informed of our special offers, news and details of Isle of Wight activities and events. You then you need to verify that you are happy for us to do this by confirming via the link in the automated email that we send you.  You may also request to be added to our mailing list when completing an online reservation. 

We don’t sell, rent or trade email lists with anyone else. 

We use a third party provider,  Benchmarkemail, to deliver our newsletters.  We gather statistics regarding opening of emails and click throughs to our offers to help us monitor and improve our newsletters and offers to our customers.  For more information please see Benchmarkemail’s privacy policy.  You can unsubscribe at any point in time from our newsletters by simply clicking the unsubscribe link at the bottom of any email we send you.

Types of Data We Collect – When You Make a Reservation With Us

When you book a stay with us your name, address, email and contact number will be stored in our room inventory system, Guestline Rezlynx, or HolidayBookingsOnlineLtd, in order to deliver our services and manage your bookings with us.  We never share your personal data with any other company, unless you have requested us to book ferry travel on your behalf.  

We will contact you via your personal details in order to provide you with any relevant information relating to your forthcoming stay.  We may contact you shortly after your stay to acquire feedback and encourage you to leave a review on TripAdvisor. We may also advise you of any re-booking bonuses or offers available at that time.

Types of Data We Collect – Social Media

Our websites may contain social media features, such as Facebook, Twitter, Google+, Instagram, LinkedIn and YouTube.  Each of these sites has their own privacy notices which we ask you to make yourselves aware of.

We have an integrated Facebook Pixel on each of our company websites.  This helps us gather information about what pages are of most interest to our prospective guests and guides our advertising on the Facebook platform.

Third Parties

No data is ever passed to 3rd party companies, apart from if you ask us to book your ferry travel. In these circumstances we will share limited data with either Red Funnel or Wighlink Ferries and only in order to facilitate your ferry booking.  This data will strictly only include your name, mobile number (so you may be informed by text of service status relating specifically to your scheduled ferry booking), number of persons travelling and your car registration number.  No other data is passed to these two companies and they will never contact you for marketing purposes.  Follow these links to Red Funnel’s Privacy Policy and Wightlink’s Privacy Policy for further information.

Our websites may contain links to other 3rd party sites that have their own privacy notes.  Please make sure to read their privacy policy notice before providing any personal data.  We do not accept any responsibility or liability for other company websites.

Access To Your Personal Information

You have the right to access and amend any personal data that we hold at any time.  If you wish to review or delete your personal data, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 01983 869000.

Changes to this Privacy policy

This policy originally published 18/5/2018 is a living document and is subject to regular review.

Garden Isle Hotels Cookies Policy

Last updated:22 May 2018

Garden Isle Hotels ("us", "we", or "our") uses cookies on:

(the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How Garden Isle Hotels uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Specifically we utilise:

Google Analytics

Google Analytics only provides us with information and does not identify you individually. We use this information to track the location our visitors are from, how long they spend on the site, what pages they visit and how they found our website.
This helps us to provide relevant information to people interested in our services.

Follow the link here for the Google Privacy Notice

To opt-out of being tracked by Google Analytics across all websites visit

Facebook Pixels

We use Facebook Pixels to identify who has visited our website with a view to understanding our audience and may use this information in our Facebook advertising campaigns.

Facebook Privacy Policy

Benchmark Email

Benchmarkemail tracks open rates, links that are clicked and helps us to understand who is engaging with our emails so that we can improve our service.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:


Your 8% Promo Code

& Thank you for Subscribing to receive our Special Offers, News & Events

All you need do is enter this code in to our online booking system to receive 8% off our already great value Mini Dining Break package:

Promo Code - Loyal8

If you are not quite ready to book yet, we look forward to keeping you informed of all our news and great special offers throughout the year.

In addition to offering you a truly beautifully located Isle of Wight hotel, delicious food and professional friendly service, we endeavour to offer you the very best value. As a subscriber you will always be the first to know of any new special offers and you will always be offered the best value packages.

If you would like any further information please do not hesitate to call Central Reservations on 01983 869000

We Can't wait to see you soon

If at any time you wish to unsubscribe simply click the link at the bottom of any of our emails.

Please take a look at our Privacy Notice to remind yourself how we care for your details - rest assured we do not share any information with any 3rd party


18 off 2018 Isle of Wight Holidays with Garden Isle Hotels


18% Off 2018 Isle of Wight Holidays with Garden Isle Hotels


The 18% Off promotional code is available for use against any 2018 Dining Break that is booked by 31st January 2018,

18% Off Promo Code: VIOW18

Don't Miss Out! 


Your Choice of Isle of Wight Hotel & Break

Garden Isle Hotels is delighted to offer you 18% off a 2018 holiday at Luccombe Hall Hotel and Luccombe Manor Country House Hotel in Shanklin.

Whilst these wonderfully welcoming hotels enjoy a separate address and unique personality, they share 4 acres of beautifully landscaped cliff top gardens with breathtaking sea views and direct access to the soft sandy beach below.

Holiday Highlights

  • Stunningly nestled in 4 acres of clifftop garden with breathtaking sea views
  • Direct access to the sandy beach below
  • Superb range of indoor and outdoor leisure facilities including full free use of facilities at adjacent sister hotel, Luccombe Hall, including indoor and outdoor pools, indoor and outdoor hot tubs, sauna, pool tables, table tennis, air hockey, toddler play area, indoor and outdoor trampolines, outdoor giant chess and draughts, mini putting, outdoor play area
  • Comfortable accommodation with great choice of room options including sea views
  • Warm friendly professional service that will ensure your stay is a memorable one
  • Family friendly hotels with family accommodation and early tea options
  • Dog friendly hotel (subject to advance arrangement and £7 per day)
  • Huge discounts on Isle of Wight car ferry travel when you book direct

Receive 18% off Adult Rates

Dining Breaks, Luccombe Manor Country House Hotel

  • Minimum 2 Night Stay
  • Full English Breakfast
  • Pre-dinner Glass of Prosecco
  • 2 Course Dinner with Hand Made Truffles Tray & Coffee Each Evening

More Information on Dining Breaks at Luccombe Manor Country House Hotel 

+ Big discounts for children sharing a room with 2 adults 


How To Get Your 18% off 2018 Isle of Wight Holidays

You have until January 31st 2018 to make a booking.

Follow the link below to book securely and conveniently online. Alternatively call our friendly epxert reservations team on 01983 869 000. Promo Code: VIOW18

 Book Your 18% Off Isle of Wight Dining Break NOW

We can't wait to welcome you!


Stay In Touch

Not ready to book yet? Not sure of your dates? If you are not sure when you would like to stay then complete the short form below and let us keep you informed of the latest offers, news and events.




Clare Farrelly, Director, Garden Isle Hotels, Isle of WightA Warm Welcome from Garden Isle Hotel Directors, Clare Farrelly & Steven Wells


Hello, We are delighted to welcome you to Luccombe Manor Country House Hotel, which is part of our small family owned Garden Isle Hotel Group.


As a family we are passionate about providing a service that gives you an experience to remember. Based on the beautiful Isle of Wight, each of our hotels has been carefully selected to give you the break you deserve. You'll find our staff have been hand picked because they share our family values of professionalism, friendliness and service.


Here is Our Family Isle of Wight Story So Far.....


Lynn Ken Wells in the Palm Court RestaurantIn January 1986 Ken Wells and his late wife Lyn took over as the proud owners of Melville Hall Hotel in Sandown on the Isle of Wight.


They moved over from Southsea after looking at a few hotels on the island, deciding on Melville Hall Hotel in Sandown after over hearing a couple of ladies discussing their choice of wedding reception destination as having to be at Melville Hall as it was the best hotel...


Back in the day, Melville Hall was a 39 bed hotel with no en-suites but with sinks in every bedroom and a few strategically placed communal bathooms and toilets along each corridor.



Over the years Ken refurbished the hotel many times catering for the trends in place at the time, providing ensuite bathrooms for every room, indoor and outdoor leisure facilities and creating its own spa, offering beauty treatments and holistic therapies


Garden Isle Hotels Isle of WightAfter a few years of successful trading at Melville Hall, Ken went on to purchase the Luccombe Hall Country House Hotel in Shanklin due to its superior cliff top setting and then later went on to buy Chine Court Hotel next door, which he later re-named the Luccombe Manor Hotel. A few years later Ken purchased the Burlington Hotel, again in Shanklin, which, seeing a trend towards luxury self catering breaks, he renovated in to luxury contemporary apartments. Renamed Shanklin Villa Apartments, some feature private balconies with sea views and hot tubs, and Gold Star ratings for quality.


Ken has now retired, the hotels being successfully managed by his daughter Clare and son Steven. Melville Hall was sold in January 2018 and the first stage of refurbishments completed at Luccombe Hall in April 2018 to create luxurious bedrooms, spacious balconies with stunning panoramic views of the bay, along with rooms with private gardens featuring their very own hot tubs.


Balcony Rooms, Garden Isle HotelsKen is most proud that the hotels continue to be under his families management with daughter Clare and son Steven, now based at Luccombe Hall in Shanklin, running the hotels and group as a whole.

Clare has worked all her life in the family business – starting at a young age by collecting the daily newspapers for the hotel guests in exchange for her pocket money and is now also a co-owner.

Steven started working at Melville Hall at a young age too, as a kitchen assistant in the school holidays, then as a waiter, before moving up eventually to hotel manager. After a period of time outside of the business working for the local authority, then for IBM in commercial Financing and latterly running his own business, he returned in 2017 to oversee the sale of Melville Hall and the refurbishment works at Luccombe Hall.  Steven now works alongside Clare running the hotel group.

Ken's youngest son Matthew is now Head Chef at Luccombe Manor Country House Hotel. Even one of Ken's 10 grandchildren spent some years working on reception at Melville Hall too.


About Us, Garden Isle Hotels, Isle of Wight

In addition to Clare and Steven, Ken is delighted that some of his original team from back in 1986 – or thereabouts – are still working for him in some way. The most notable being Pam who is now Housekeeper at Luccombe Hall. Pam's daughter, Kirsty, was a baby at the time, but later went on to become Assistant Manager to Clare at Luccombe Hall before leaving to start her own family!


However many changes Ken has made to his hotels over the years, and more recently Clare and Steven, their objective has remained constant: To provide a service that gives you, the guest, an experience to remember...

169 Free Ferry Winter Offer Luccombe Manor Country House Hotel Isle of Wight


 A Better Stay Begins By Booking Direct

√ Best Prices for Car Ferry Travel on Island (or even free!)

√ The Lowest Prices for Bed & Full English Breakfast

√ Free Access to Leisure Facilities

 √ Access to Special Offer Packages Not Available on Other Sites

Check Best Rate Availability Now Luccombe Manor Country House Hotel Isle of Wight

or Call Reservations

01983 869 000



Garden Isle Hotels

Luccombe Manor Hotel
Luccombe Hall Hotel
Garden Isle Hotels
Luccombe Hotels
Hotels Isle of Wight
Shanklin Villa Holiday Apartments

General Information

Hotel Prices
Terms & Conditions
Pet Policy
Access Statement
Cookie Policy
Privacy Notice


Isle of Wight Information

Things To Do
Isle of Wight Events
Dog Friendly Attractions
Walking Routes / Maps
Isle of Wight Tide Times
Shanklin 5 Day Weather Forecast

Luccombe Manor Country House Hotel

Popham Road, Shanklin,
Isle of Wight PO37 6RG
Tel: 01983 869000 | Fax: 01983 863082
Registered No: 273 8362 | VAT No: 781 740 319 

 Please note calls may be recorded for
quality and training purposes 


Garden Isle Hotels, Your Choice of the Finest Hotels on the Isle of Wight